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Patient Participation Group

Practice Survey Report 2014-15

Following the 2014-15 Practice Survey please click here to download the report from the survey.

Patient Participation Report Annex D | click here to download

Previous Surveys

Practice Survey 2013-14 | click here to download

Practice Survey 2012-13 | click here to download

Practice Survey 2011-12 | click here to download

THE GP PATIENT SURVEY-THE MEDICAL CENTRE March 2012

Total No. of Survey done: 111

A. GETTING AN APPOINTMENT

Q1. How do you normally book your appointments to see a doctor or nurse at the surgery? In Person 21.62% By Phone 90.09% By Fax 0 Online 0 Doesn't apply 0

Q2. Which of the following methods would you prefer to use to book an appointment at the Surgery? In Person 21.62% By Phone 86.49% By Fax 0 Online 16.22% Digital TV 1.80% No preferences 2.70%

Q3. In the past 6 months have you tried to see a Doctor fairly quickly? Yes 72.97% No 21.62% Can't remember 5.40%

Q4. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in t he next two weekdays that the GP or Health Centre was open Yes 76.58% No 7.21% Can't remember 14.41%

Q5.If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that? There weren't any appointments 10.81% Time offered dint suit 11.71% Appointments was with a Dr who I didn't want to see 0.90% A nurse was free but I wanted to see a doctor 0.90% was offered an appointment at a different branch of my surgery 0 Another Reason 3.60% Can't remember 22.52%

Q6. In the past 6 months, have you tried to book ahead for an appointment with a Dr? Yes 35.13% No 50.45% Can't remember 5.40%

Q7. Last time you tried, were you able to get an appointment with a Dr more than 2 weekdays in advance? Yes 51.35% No 23.42% Can't remember 13.51%

Q8. How easy is it for you get an appointment with a Practice Nurse at the Surgery? Haven't tried 18.92% Very 43.24% Fairly 23.42% Not Very 0.90% Not at all 0.90% Don't know 5.40%

B. Getting Through on the phone

Q9. In the Past 6 months how easy have you found the following?

Haven't tried very easy fairly easy not very easy not at all easy don't know

Getting through on the phone 7.21% 42.34% 26.13% 2.70% 0.90% 4.50%
Speaking to a Doctor on the phone 22.52% 16.22% 18.02% 3.60% 1.80% 9.91%
Speaking to a Nurse on the Phone 27.93% 17.12% 9% 5.40% 0.90% 9.91%
Obtaining test results by phone 26.13% 18.92% 10.81% 0.90% 1.80% 12.61%

C. Clinical Care

Q10. The last time you saw a Dr at the surgery how good was the Dr at each of the following?

Very good Good Neither good nor poor Poor Very poor Doesnt apply

Giving you enough time 64.86% 22.52% 0 0 0.90% 0.90%
Asking about your symptoms 58.56% 24.32% 2.70% 0 0.90% 0
Listening 63.06% 21.62% 1.80% 0 0.90% 0
Explaining tests and treatments 55.85% 23.42% 3.60% 0 0.90% 2.70%
Involving you in the decisions about your care 51.35% 20.72% 5.40% 0 0.90% 6.31%
Treating you with care and concern 58.56% 20.72% 3.60% 0.90% 0.90% 0.90%
Taking your problems seriously 56.76% 24.32% 0.90% 0.90% 0.90% 0

Q11. Did you have confidence and trust in the doctor you saw? Yes, definitely 76.58% yes, to some extent 10.81% no, not at all 0 dont know/cant say 0.90%

Q12. The last time you saw a Practice Nurse at the surgery how good was the Practice Nurse at each of the following?

Very good Good Neither good nor poor Poor Very poor Doesnt apply

Giving you enough time 43.24% 25.22% 1.80% 0 0 7.21%
Asking about your symptoms 42.34% 27.93% 3.60% 0 0 7.21%
Listening 48.65% 18.02% 3.60% 0.90% 0 8.11%
Explaining tests and treatments 43.24% 23.42% 1.80% 0.90% 0 8.11%
Involving you in the decisions about your care 40.54% 20.72% 4.50% 1.80% 0 9.91%
Treating you with care and concern 45.04% 20.72% 2.70% 0 0.90% 8.11%
Taking your problems seriously 45.94% 19.82% 1.80% 1.80% 0 9%

D. Your overall Satisfaction

Q14. In general, how satisfied are you with the care you get at the Surgery? very 66.67% fairly 17.21% neither satisfied nor dissatisfied 1.80% Quite dissatisfied 0 very dissatisfied 1.80%

Q15. Would you recommend the Surgery to someone who has just moved to your local area? yes 73.87% might 7.21% not sure 2.70% probably not 0 definitely not 0 don't know 5.40%

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